If you are in your late 20s/early 30s I highly recommend booking elsewhere. My husband and I stayed at this hotel expecting a high-end experience, especially given the price of $500+ a night, but it did not live up to expectations.
There were several large, older tour groups here during our stay. Perhaps they have a better experience (ex. they receive different dinner course menus, etc.) but as individual travelers we found Te Waonui to be extremely lacking in genuine hospitality and customer service.
The dinner portions were extremely small. The wild rice 'salad' had three pieces of arugula. I was served a single ravioli for my main entree. The service was slow, and there was no effort to check if we needed more wine or even refills of water. We ended up leaving the restaurant hungry, which is not something you'd expect for the price. We provided feedback to the front desk who appeared to be incredibly uninterested and did not offer any solution or apology.
The room itself was dated, which wouldnât have been a deal-breaker if it had met the other advertised features. For instance, the heated floors didnât work and we found dirty wine glasses that had noticeable lipstick stains on them.
It was clear that the attention to detail just isnât here.
At this price point, we were expecting much more, and unfortunately, it felt like we were overpaying for a subpar experience.
