This was the worst experience of my life, I travel to Charlotte to watch a soccer game , I drop off my bag around noon at the hotel because my bedroom wasn’t ready to check in . I came back to stay at 11 pm and the receptionist a terrible man , he was fighting with many costumers because they sold our bedrooms to someone else , I had already paid it though experian , this person didn’t want to give me my back bag, I had no room to stay, everything was sold out, it was midnight and this person pushed me and tried to hit me . It’s been 2 days and I haven’t heard anything from experian or the hotel about my refund . Don’t ever stay in this horrible hotel, the service is the worst I ever seen in my life