4/10 – Ziemlich gut
6. Mai 2022
Pretty Property--TERRIBLE customer service
When I booked this suite with two bedrooms and a living room with sleeper sofa I did not know how man of us there would be.
Several months later when we thought we'd have four they asked for the names. Then they said I only booked for two and that there would be $26pp per day additional fee.
They BERATTED me for booking it on Hotels.com and said if I had booked directly they could takecare of me, but since thru hotel.com I was SOL.
2 weeks before the trip the two extra people could not come. I called and asked to remove the additional fees. AGAIN they said I should have booked directly not thru hotels.com and there was nothing they could do.
Interesting that they could make the change to increase the fees but not to decrease them....
The place itself was charming. The rooms and sofa bed comfortable. Great ability to access each room independently from outside. ODDLY the only bathrooms were accesible from the bedrooms. So if you have someone in the living room on the sofa they have to go thru a bedroom to get to a bathroom (awkward moments in the middle of the night).
It was mostly clean--HOWEVER there were feces smeared for a 3" swath below the toilet handle which I had to clean off on checkin---GROSS!!!!
It was advertised as a full kitchen.but there was a giant hole where the oven should be. We had brought pizza and bread to bake--no way to cook it. No cutting board.
BREAKFAST was delicious and hot and they accomodated vegan and vegetarians too!
Colleen, Urlaub mit Freunden (2 Nächte)
Von Hotels.com geprüfte Gästebewertung