The suite we had wasn’t very nice , the bed was very uncomfortable . No dressing table to sit and do hair or makeup. The evening meal wasn’t to bad but breakfast wasn’t very nice and the hotel was cold
Familienurlaub (1 Nacht), 10. Okt.. 2020
Have stayed here before and as then found this an excellent place to stay. The evening meal in the restaurant was great, and so was the service. Covid-19 safety precautions were very much in evidence throughout the hotel. We will definitely stay here again when we come up to the York area.
Eileen, Familienurlaub (1 Nacht), 8. Okt.. 2020
We arrived at the hotel and was greeted by an abrupt receptionist, made us feel we were a hinderance to her rather than customers.
The hotel is dated and needs a refurb, but looking past that we expected a clean Covid 19 safe stay. The room was filthy, dust and stains on the surfaces, the bathroom was horrendous the stench of stale urine was gross we had to shut the door to hide the smell.
In the main room the dressing table chair had human excrement stains on it (photos can be provided). I tried to complain to the management but was told they was not available a member of staff removed the chair, I showed him the bathroom but said they would let housekeeping know. No attempt to move us to another room.
We decided to try and put it behind us and make the best of our stay. The evening went well and compliments to the evening service in the bar and restaurant.
The night was not so good the bed was uncomfortable due to the cheap thin pillows so we did not get the best of sleep.
Breakfast was over priced and poor and the manager on duty was shocking, shouting at all the staff and I mean shouting, at one point I asked him to calm it down as you could hear him in the dining hall I could barely hear my partner talking for his shouting. Rudely he told me to calm down, poor service, dirty hotel and disgusting stay. Never again.
Mike, Reise (1 Nacht), 5. Sep.. 2020
The room was NOT what we booked it was very worn out
STEWART, Reise (1 Nacht), 8. Aug.. 2020
Love this place the friendly staff, the grounds and a bonus of the Bird of Prey centre within its grounds, only 10 minutes from York too.
Gordon, Reise (1 Nacht), 25. Juli. 2020
Nice place the only down side for is is the mattress is just about knackered but would recommend it as a place to stay ,just not a room on the inside due to the catering fan
Steve, Romantikurlaub (1 Nacht), 25. Juli. 2020
A perfect hotel in every way
This hotel is excellent from check in to rooms to meals...everything was perfect. The staff are so helpful and friendly and the hotel is set in the most beautiful grounds. We would recommend a stay here...
Familienurlaub (1 Nacht), 17. Juli. 2020
Worth the money
Suite was really nice daily cleaning was not available and dining in was well laid out with COVID restrictions staff was friendly and funny breakfast overpriced for what your allowed overall a pleasant stay
Leon, Reise (2 Nächte), 10. Juli. 2020
Out of Lockdown
Staff was fantastic coping with rhe challenges of keeping things Covid safe. Thank you
Graham, Reise (1 Nacht), 6. Juli. 2020
Could have been comfier.
hotel was lovely, staff very friendly, room was clean. Bed was uncomfortable, feel every spring, didn't sleep well.
Lynn, Reise (1 Nacht), 28. Jän.. 2020