- check in too long, only 2 staff available, one of them took care, however got distracted several times, check in took about 20 minutes, although rooms were already fully paid
- rooms were very new, water from faucet and shower oily with a disgusting smell, only disappeared after approx. 4 days
- room service very bad, one of the 2 rooms we booked was only cleaned up after 2 days and only after several requests to the hotel staff, amenities (shampoo, shower gel) sometimes were not refilled although empty, towels sometimes removed and not replaced
- uncomfortable breakfast area, at the beginning half of the breakfast area was "sofa type" seating, after mentioning to staff several times this was finally changed after 3 days
- rooms very noisy due to being located to the main street, lots of bar noise, etc., sleeping only possible after 02:00 a.m.
- will never use this hotel again, there are much better options for also better prices in the Ao Nang region