Shangri-La Hotel Guangzhou

Overall good experience. Would definitely go back if the price is right.

Staff were courteous from the housekeeping to Reception.

Food in the Japanese restaurant does not taste as good as expected. Staffs at the counter is not proactive enough to help me solve my problem. The hotel is also a bit far from the station (10-15 mins walk), and construction sites are nearby.

Like the service provided by the cleaner who service my room. Lots of help and she even offer extra clean up during evening and gave us many water

Nice short walk to the area I was attending. the staff were excellent and the lobby was beautifully decorated with a Christmas theme!!!

Hotel location is out of the way from main attractions. There arent eateries around the area within walking distance. Summer palace restaurant offered good chinese cuisine.

Very well, not to far from Canton Fair. Also registered the form for you so you won’t have to waste your time at fair. Perfectly perfect.

Hotel looks old and rundown with horrible service. I checked in at 10am. The receptionist put a $200 hold on my credit card. I picked up my room key at 5pm (my room was not ready at 10am) the receptionist put an additional $730 hold on credit card without telling me. My room was already paid for in advance. I don’t know why they feel I would spend or break $1k in 2 nights unless this is a scam the hotel is running. Hoping people won’t notice the second hold and pushing it through as a charge. The receptionist at checkout cancel the $730 charge after I yelled and complain about the charges. I ask for a non smoking room and my room smelled like a cigarette box. I couldn’t air it out because the fan wasn’t working. The mattress is hard as a rock. I woke up every morning with a stiff neck and backache. Food at the hotel was pricy and gross. They have a metal detector in the lobby. I had to go through it every time I enter the hotel. It was a lot of fun getting scan and patted down. The X-ray machine has a conveyer belt with a very short shelf. There’s no stopper. It just keeps running to the floor. My expensive white leather bag kept getting thrown and drag onto to floor while I get padded down. The extra guards couldn’t care less that things were falling out of my bag, spilling over the floor, dragging on the floor!

I coudn't sleep properly because I had some people on my next door that have a big discutions around 2AM and the only solution that offert to me the hotel was that they can change to me to other room instated of change the other people that made the noise. The manager wasn't profesional at all. An hotel like that must have proffesional managers.

Definitely returning again as we like to stay in this hotel. The room we booked have a big living room and a separate toilet catering best for my father in law. The quality of food, the service and the environment of the executive lounge is one of the best we have stayed.