Roc Presidente Hotel

I wish they could have refreshments in the in room refrigerator

This was my second time in Havana, and the Presidente is the only place I’d stay in the future. While it’s a modern hotel, it has a very vintage feel with the customer service and the staff uniforms. It’s a great location, close to the beach, great food. There’s just nothing bad to say about this hotel....ok, maybe too many cabs outside trying to take you on tours or to a cigar factory

Old dated rude disinterested staff over price dirty

Maybe not worthy of all the stars. But it is old like everything in Cuba, Location is good

I didn’t like the Cleaning in the property,they can do better.

The staff is really helpful no matter what you need there is always someone ready to help you with any need you may have. Staying at the Roc presidente was a rewarding experience.

Room had funky smell. Location was good. Was visiting family and hotel staff would not let visiting family member up to my room - not to sleep, just to visit. Instead had to visit in the hotel lobby which afforded little privacy. I think Capri Hotel, in same general area, is supposed to be better.

The property was once very good however It is now tatty around the edges and in great need of tender loving care. n our first room the shower did not work. In the suite which we original booked [1001 to which we were moved to after being given the wrong room ] the toilet in the living area did not always flush so one used a bucket of water to flush the toilet. the shower although working needed attention. the L.H elevator kept getting stuck on the 9th floor including with a member of staff..The Restaurant was good except Kitchen did not pay attention to detail of the 12 meals eaten 3 were sent back to the kitchen..the staff were excellent ,and helpful The bar and staff in the lobby were also excellent. One should remember this is Cuba were they have to make do and mend.I did speak to the GM about the care needed to bring the rooms more up to date, The pool and outside terrace were very good

It's an old property that needs updates, but that's Cuba. For the money, it' a good value. A good breakfast is included. It's a $15 cab to Old Havana.

The hotel was beautiful with real Cuban charm. Lovely room facilities. Such a shame the staff were so inefficient may of well not been there