BlueBay Grand Esmeralda All Inclusive

Food was bad (e.g. far too salty, or dry) and with only small selection of choices. Rooms uncharming, personnel in part unprofessional (e.g. staff member ‘concierge’ with feet on the table). Rooms with poor atmosphere. Beach dirty and staff only cleaned it later in the morning. Too expensive for what it offers.

- gute Lage für Ausflüge - schöne gepflegte Anlage - freundliches Personal - gutes Essen in mehreren Themenrestaurants möglich

Amazing staff, but I had no hot water for five days and my jacuzzi was broken. No refund at all. Not coming back.

I don't like a lot of stons under the water on the beach but it was just only one that I didn't like. Thank you for excellent time that I spent there.

Great resort took COVID precautions seriously . Food was great staff was great

This is my second time at this hotel, facilities are damaged because of the hurricanes , so one of the main restaurants is closed, I stayed 5 days and every morning is the same buffet, so that’s boring , it is very hard to ride a golf cart, activities at the swimming pool are good, shows at night are great. Beach is clean.

OK stay. Nothing over the top. Neither the hotel or food are high quality. Terrible drinks, the worst quality selection of alcohol I’ve seen.

Restaurant and bars transport activity ocean and DJ

Staff very friendly, room very comfortable, beach clean and really nice and private

Pros: the Pool is big and clean. Food is tasty. La alberca está grande y limpia. La comida es buena. Cons: los cuartos están lejos de la alberca y restaurantes. Nuestro cuarto encontramos 2 cucarachas. Según es todo incluido pero si quieres pedir más bebidas oh alimentos al cuarto es un cargo extra. La gente de despierta alas 6AM para apartar camastros (que ni usan). Unos trabajadores te dicen fosa información. Me gusto ver que la comida del buffet no se desperdicia y los empleados pueden comer. Lo malo es que según cierra el buffet alas 11AM y alas 5PM pero media hora antes ya están recogiendo comida y los empleados empiezan a a servirse comida y no te dan chanza de servirse comida. Oh si quieres pedir algo más ellos ya dejan de atender antes de cerrar el buffet. Las bebidas son pésimas. De tantos pedidos no las preparan bien y ni lavan bien los vasos. No recomiendo este lugar. Cons: rooms are far away from pool and restaurant. We found 2 roaches in our room. You pay all inclusive and they want to charge you if you ask for drink refills or food in your room. By 6am all the chairs around the Pool are reserved with towels but you never see them being used. I liked to see that food is not wasted and they allow employees to eat from the buffetS however they say the hours end at 11AM and 5PM but every day 30-40 minutes before you seen food being put away and all the restaurant staff is serving their plates getting in your way and you stuck with nothing.