Have never been to Houston before, and upon arrival, struggled to find parking. Called the hotel and selected the front desk option. The person who answered provided us with the address of the garage where could park and check-in, instructing to bring ticket for validation. However, when arrived at the front desk with ticket, was informed that they don't validate parking. Didn't receive room service on the following day, so called the number posted throughout the hotel. Unfortunately, no one answered, and subsequent text message was also ignored. Finally got through to someone after calling again, and they brought towels after 10 pm, at which time was in bed. To make matters worse, the toilet was broken. The handle had to be handled carefully to avoid it coming off, and the plug in the tank didn't close properly, causing the toilet to constantly run and refill noisily. On check out day ran out of toilet paper so just checked out early instead of hanging around.
Had been looking forward to staying at this historic hotel, but the experience was disappointing. While its location was convenient for the 5K that was participated in, won't be returning. For future visits, will likely opt for a chain hotel in the area.