Faena Hotel Buenos Aires

Overall we were a little disappointed with this Buenos Aires hotel. The main hotel areas were good but the room (we had a duplex which was all on one floor)was soulless and lacked finishing touches. The staff were friendly and assisted with our issues swiftly. Juan from customer services was exceptional.

Final treat on honeymoon trip. Lovely hotel in appearance, room was great too. Food and drink very expensive in comparison to restaurants etc close by, same quality. Comes with the territory I suppose. Pool staff were very helpful. Man behind the desk at the rear door on the other hand left a sour taste on the stay. So rude, basically shouting at me. Possibly not supposed to use that door. No one explained if this was the case and they opened the door to let me in, so still unsure. Not the treatment expected when paying so much.

Fantastic hotel, best for couples, friends, trendy adults. Well equipped gym. Comfy beds. Love the location, close walk to nice restaurants

Sumptuous decor by Phillip Stark in the public areas delivers a feast for the eyes. The room was perfectly acceptable but not special. Very comfortable bed. Toiletries were surprisingly low quality. The gym in the spa is one of the best I’ve found in a hotel. The biggest sore spot was the restaurant and bar service. The staff is obviously selected for physical beauty and linguistic facility, but as servers they leave much to be desired. Service is agonizingly and unapologetically slow. (By contrast the maid service was excellent.) The indifferent food and beverage service is typical of Argentina, but I’d hoped they would have overcome the problem at such a high end property.

Beautifully designed hotel with a great bar, pool and restaurants. The room was excellent as was the service. The hotel had a great vibe to it, will definitely stay there again.