The River Mountain Lodge is a beautiful property but beware when booking through Expedia. I booked a room over the weekend of July 11-14 through Expedia and when I went to check in, there was no record of my reservation. The lady at the front desk assisting me finally figured out that my reservation was being held under Vacasa?!?! I thought I booked through Expedia which I have done many times over the years and once I figured out who to call and where to go get my room key and parking pass , which were offsite from the property, I made the journey to pick these up from Vacasa’s office. At this point I figured out they stuck me into a vacation rental which is not affiliated with the hotel so the amenities were not included either. Thanks Expedia . Once I opened the door to the room W220, I was greeted with the ugliest green carpet, walls that were dirty and laden with handprints, food and whatever else was smeared/stuck on them. I couldn’t find the bedroom but soon figured out there wasn’t one because of the Murphy bed on the wall.
While figuring out which was going to be more comfortable for my wife and I to sleep on, the Murphy be dor the sofa pullout, I noticed there was no air conditioning but 15-20 dead millers/moths in the heat registers mounted on the wall. The screen for the patio door was leaning against the wall. This place is a total dump. Do not book with Expedia or Vacasa. What a joke this vacation was. Thanks Expedia