Doubletree by Hilton London Marble Arch

The local check in procedure was a nightmare. Staff just isn’t properly trained even though they are fundamentally friendly.. I was first quoted a standard price at the door, later that night received a call that she had to charge me £15 per night more. At which point I booked online instead. Check-in took 20 minutes due to lack of knowledge...

Nice hotel

Nice hotel

Room very small for the cost and breakfast not included. However, great location. Staff friendly.

Bedroom and bathroom too small couldn’t pull chair out enough from dressing table before hitting the bed then my husband was unable to get through. Shower screen was glued in placed so could not use handrail to get into the bath for a shower.

The receptionist was not friendly and didn't seem to like her job. The carpet in the room was filthy. Slipped twice getting into the shower because I had to climb over the tub. No refrigerator, didn't find the coffee maker until I was leaving (it was hidden in a drawer)

We were given a choice of room by the staff and chose the larger Westminster room on the basement level which was great. However, at approx 12.30pm-1am Tye restaurant above must have been getting rearranged for breakfast so the noise off staff walking backwards and forwards dragging chairs and tables was horrendous. We were kept awake for some time as a result.

Great location ...but a little tired in some areas. Rooms were comfortable enough and decent for London city. The fold out sofa bed was terrible ....worse I have had anywhere in my 30 years if travelling. Very helpful check in staff. Constant banging of the doors opening and then closing ...needs soft close on the room doors as this is noisy and also a risk for small children.

1) The staff attempted to charge 14,9 per day for Wi-Fi because I was not a Hilton Honors member. One young women claimed the charge was PER DEVICE (although it was not), so we had different stories from the staff. After showing my paperwork that it had in fact been prepaid, the charges were dropped, but it was a cause for some concern during the visit exactly what we would be charged. 2) The front desk called our room at 2:54 am waking everyone... they claimed they were returning a call, but no one had called and all were sleeping.

Don’t expect you will have a comfortable stay in this hotel. You always hear foot steps outside the room