family friendly hotel, very nice
Gerardo, Familienurlaub (4 Nächte), 13. Mai. 2021
Food was bad. Dude to covid not many restaurants open and activities were limited. Most of the activities that they did have were all in Spanish. Would not recommend for non-Spanish speakers. Also very kid friendly.
Romantikurlaub (2 Nächte), 3. März. 2021
beach access was great, most staff were friendly and helpful
We switched rooms and the new room was dirty, coffee was spilt in the fridge from the previous occupant, the maid tried to blame us
Romantikurlaub (2 Nächte), 16. Feb.. 2021
Not what we expected definitely will be going to another resort
Romantikurlaub (6 Nächte), 1. Feb.. 2021
Everything was fine, my only concern is about the restaurants waiting more than 30 minutes to go in, very small portions , also my room sink was clogged, even when we reported nobody came to fix it
Heriberto Colon, Familienurlaub (5 Nächte), 25. Dez.. 2020
NUNCA VENGAN A ESTE HOTEL porfavor , nunca lo hagan , el peor hotel, peor servicio , peor comida
ALEJANDEO, Familienurlaub (5 Nächte), 23. Dez.. 2020
Family orientated, safe, and fun!! The food was abundant and good.
Familienurlaub (3 Nächte), 20. Dez.. 2020
The hotel looks so nice in the beginning but soon enough you find out that the tv is bad quality(they said is like this every room) shower is low pressure.
But the worst is the staff. They work like they hate their lives and they serve the food like they’re doing you a huge favor. Simple/small portions of meals. Bad beer and so on. Don’t try to ask anything for the staff because you always feel like you’re bothering them. Very disappointed
Familienurlaub (2 Nächte), 20. Dez.. 2020
This place was great!!!
I went there during Christmas week and evryrhing was clean, all staff where masks, and they take your temperature when you walk in.
Highly recommended booking here, they also have a couple places to eat, a big pool, and comnects tocthe beach! (All inclusive like the description says! Free drinks (and alcohol) food, and they have activities to do there. )
I also recommned purchasing Cancun Excursions at the hotel or from the people you book woth.
I recommended going to the Xcaret.
Robin, Familienurlaub (6 Nächte), 20. Dez.. 2020
Terrible hotel / Hotel horrível
The hotel "resort" charge more for all-inclusive packages. I paid more for it, but their all-inclusive package means only one poor buffet and another seafood restaurant that has almost the same food in the buffet. The buffet has almost the same food for breakfast, lunch and dinner. The food is not good at all. The beach is not beautiful as other beaches in Cancun. Probable the hotel has cheaper packages, so there are too much people in all places and finally I had to purchase water even paid for all-inclusive, the employees didn't tell me that I could get water in the cafeteria, they tell you need to pay for extra water. Then after I complain with manager and I returned the second pack of water and they told me about the water in cafeteria. My recommendation is don't reserve this hotel, there are a lot resorts with the same price and really all-inclusive package, good food and beautiful beaches.
O hotel "resort" cobra mais por pacotes com tudo incluído. Paguei mais por ele, mas o pacote com tudo incluído significa apenas um buffet ruim e outro restaurante de frutos do mar que tem quase a mesma comida no buffet. O buffet tem quase a mesma comida no café da manhã, almoço e jantar. A comida não é nada boa. A praia não é tão bonita quanto outras praias de Cancún. Provavelmente o hotel tem pacotes mais baratos, então tem muita gente em todos os lugares e finalmente tive que comprar água mesmo pagando tudo incluso, os funcionários não me falaram que eu poderia pegar água no cafe.
William Thiago, Reise (5 Nächte), 15. Dez.. 2020