Upon entering check-in wasn’t a long wait, walking to the elevator that is weird disgusting and dirty start. Carpet was filthy like it was never washed in years with dirt stain everywhere.. as we enter the room there’s a dog pee smells, filthy, washroom smells old and light wasn’t working. Phone wasn’t working. Carpet is ripped. I stayed in room 419.,bed closer to the washroom, sunk right down halfway the ground as the mattress was damaged. Tried to call reception is when I realize the phone doesn’t work. I went downstairs make a complain. No one came went back for a second time report the situation of the light and phone. Finally, someone came and changed the wire on the phone.. the light they said they can’t do nothing about it. If I want lights in the washroom. I will have to take a lamp from the living room, which we did. We took the floor lamp in the washroom. We ask to change room and was told they are booked, my reservation was made days in advance. we had one coffee cup and two plastic glasses , in our room for a total of two adult and three little ones. I called reception for couple more paper cup for our coffee. I spent two days and 20 minutes before I departure the hotel is when the cups came after making over 10 calls and visits to front desk. Ans someone will come soon and bring it. I booked pay at property, I got a notification of $447 billed without my permission, should be $100 deposit only, when I went down to the desk suddenly all these fee was adding