Beautiful, period building set away from the noise of the town centre, and only 10 minutes walk from the RSC theatre. We had the deluxe suite which, although grand and luxurious in its decor with a four poster bed, separate sitting-room and stained glass windows, had a slightly 'tired' bathroom. The bathroom blind had to be manually twisted at the bottom to close it for privacy, one tap had its trim missing and the extractor fan made the most horrific screaming noise soon after being switched on. This did subside each time, but it was an awful sound to endure if you were in the bathroom. The suite was very cold and no heating came on at 5pm as promised. The duty manager was excellent when we returned from the theatre, providing us with a portable heater, as well as manually over-riding the heating to give us some warmth in the end. We had a delicious cooked breakfast - full English and vegan English, plus an array of continental delights. All members of staff were so attentive, friendly and helpful, providing a caring and personal service. Parking is safe and at a small charge if £7 a day.