Nightmare and Traumatized are the words that come to mind. The hotel and facilities are nice and we enjoyed them. Nevertheless, our first night of sleep was interrupted at 3:55am with two large heavily intoxicated men standing at the foot of our bed, in our room!! That’s right! The hotel gave them a key to our room. No physical altercation happened, but it could have. It was difficult to get them to leave in an undressed state. The night staff was dismissive and no help, they even called me a liar. They said come back tomorrow and talk to us. There were major issues with the staff not willing to listen and find out what we needed. In the end, we did not get out questions answered, why did this happen, how are you going to fix this, when were they given a key to our room? The CO and day shift front desk spoke with us and offered us a free lunch for our trouble or a free night.
There are many things we still don’t know other than the fact we could not sleep our second night because of the trauma.