Check in was difficult, they don’t accept international CC, I had to pay for currency exchange (demanding cash is ridiculous).My mom was coughing and asked for single bottle of water as she was choking for front desk agent replied “there is a charge for that”. No empathy at all.
Learn hospitality if u are in business of one. Bell staff and housekeepers were amazing! Overall ambiance is good but staff really needs to learn hospitality including manager.Room lacks of all the amenities. I believe they want to become international franchise but their foundation is weak. Crucial need of revising and revisiting there procedures.