Atlantis Casino Resort Spa

Outdoor Bereich pool komplett geschlossen. Am Freitag war der pool den ganzen Nachmittag geschlossen für eine private party... Das berühmte steakhouse bereits um 20 Uhr geschlossen. An der sportsbar kein service am tisch nach 21 uhr... Ressort gebühr natürlich trotzdem komplett bezahlt... Gehe das nächste mal besser in ein motel, das kostet nur die Hälfte

Horrible WiFi - caused a security breach

There were several problems getting into our room which required eventually getting security to let us in. We then listened to road noise all night long in conjunction to neighbors conversations that felt like they were in the same room. It was supposed to be a relaxing retreat for my wife's birthday that was neither relaxing or restful.

The stay was very good. This hotel is much nicer than any other Reno hotels where we stayed before. I recommend it for couples and families.

Everything went smoothly, clean hotel, nice staff. Had a great stay. Also had a massage in the spa and it was the best massage I’ve ever received.

I got to my room and did not have the king size as requested. I noticed one of my queen beds had a black Mark on it. While walking around the casino and playing I did not get offered a drink even though 2-3 cocktail waitresses passed me.

Our stay at The Atlantis was somewhat disappointing. When checking in, there was no mention of having to reserve pool time. Although we should have figured, the buffets also required reservations.we couldn’t get time slots for either. If this info was shared during our check in, we could have planned accordingly.

I was first given my first room which smelled terrible. I waited for about 2 hour turned on AC then noticed no difference. I called front desk they said they would bring a machine to clear the air.so I couldnt be there for another hour inside room. I came back still smelled . Called front desk and then they gave me Another room. The customer service representative for checkin was very nice. It was just the room the problem. Ans it was non-smoking.

It was excellent and everything was really good

Paid for a Luxury tower room, upon attempting to check-in; was told room wsd not ready but, a standard room was? Opted to wait for room in which I actually paid upgrade for. After waiting 1.5 hrs, i was given a 6th floor room: whivh had No view, was dusty and floor in need of attention, and evey 2 hrd this loud roar from the wsll it seemed would rattle us off the bed??..No rest that night!!!..complained to front desk and was told because I booked through Hotels.com, the only thing they could do to accommodate me is to refund the resort fee and assign a new room. Last time I'll be staying at the Atlantis thats for sure.....