Does The Ritz-Carlton, Xi'an offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Xi'an does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Xi'an?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 6:00 AM to 11:00 PM.

Are pets allowed at The Ritz-Carlton, Xi'an?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Ritz-Carlton, Xi'an?

Yes. Self parking costs CNY 72 per day. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at The Ritz-Carlton, Xi'an?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. There's a 100% charge for early check-in (subject to availability). Check-out time is 11:30 AM.

What is there to do at The Ritz-Carlton, Xi'an and nearby?

Onsite recreation at The Ritz-Carlton, Xi'an includes fitness classes and yoga. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour health club. The Ritz-Carlton, Xi'an also has spa services and a garden.

Are there restaurants at or near The Ritz-Carlton, Xi'an?

Yes, there are 3 onsite restaurants, featuring alfresco dining and Chinese cuisine.

What's the area around The Ritz-Carlton, Xi'an like?

The Ritz-Carlton, Xi'an is in Yanta Qu, a short 17-minute walk from Golden Eagle.

The Ritz-Carlton, Xi'an, Xi'an: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jul 22, 2025

Fantastic breakfast, top notch local food options. We all love it, will come back.

Xuelian, 2-night trip

10/10 Exceptional

Jul 1, 2025

Great hotel, would return

Jose Ramon, 2-night trip

10/10 Exceptional

Jul 29, 2025

Lovely hotel . Clean and big rooms

Mandy, 1-night trip

10/10 Exceptional

Jul 23, 2025

Great hotel in Xian

We had a fantastic experience at this hotel. The staff were friendly and accommodating. The buffet dinner offered a wide variety of delicious options. Our room was spotless and comfortable. We thoroughly enjoyed our stay.

3-night trip

10/10 Exceptional

Jul 3, 2025

Beautiful property. Exceptionally thoughtful people.

Howard, 3-night trip

10/10 Exceptional

Jun 27, 2025

Great service and wonderful entertainment

Xiuqiang, 1-night trip

10/10 Exceptional

Jun 21, 2025

Very nice property with great service. Highly recommended

Roy, 5-night trip

10/10 Exceptional

May 13, 2025

Only downside is the location

Nina, 2-night trip

10/10 Exceptional

Jul 14, 2025

Beautiful hotel. Big rooms. Comfortable beds. Friendly and helpful English speaking staff. Extensive, tasty breakfast and dinner buffets. Chinese restaurant is beautiful and has excellent food and service. Adjacent to a mall that has lots of other restaurants. Lovely spa and pool. Would definitely stay here on next visit.

Nancy, 3-night trip

10/10 Exceptional

Jun 13, 2025

Excellent

Claudia, 2-night trip

10/10 Exceptional

Apr 12, 2025

Professional and exemplary customer service from front desk, room service, spa and checkout.

Edward, 2-night trip

10/10 Exceptional

Mar 20, 2025

Cleanses and friendly staff . Foods are very good

Zhaoyang, 1-night trip

10/10 Exceptional

May 3, 2025

All staff attentive and professional. Highly recommended

Joe, 1-night trip

10/10 Exceptional

Jun 22, 2024

Service was excellent and really kids friendly.

Qiwen, 4-night trip

10/10 Exceptional

Sep 15, 2024

Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.

ADELE, 1-night trip

10/10 Exceptional

Nov 20, 2024

Great services

Peng, 1-night trip

10/10 Exceptional

Jan 29, 2025

Unforgettable experience

Nan, 4-night trip

10/10 Exceptional

Nov 6, 2024

Nice and clean

Zhiqiang, 4-night trip

10/10 Exceptional

Oct 28, 2019

New, modern hotel. Excellent staff keen to impress. Views our lovely of Xi'an city skyline. Nice spa facilities. Hotel was basically faultless, would be surprised if there is a better hotel in Xi'an.

2-night trip

6/10 Good

Oct 19, 2024

The water temperature in the shower sometimes fluctuates, cyclying between luke warm and scolding hot.

Ming Hong, 1-night trip

6/10 Good

Nov 3, 2024

Smoking allowed and not stopped immediately

The hotel allowed some guests to smoke. This made the entire floor reeking of cigarette smell. We made a complaint but it looks like not much was done as we saw the culprit smoking from a pipe near the lift lobby the following day. Not acceptable for a Ritz Carlton!

Chin Shiang, 3-night trip

10/10 Exceptional

Jan 7, 2024

Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

10/10 Exceptional

Aug 1, 2024

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora's help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt

Yelena, 2-night trip

10/10 Exceptional

Oct 17, 2025

Leonel, 2-night trip

2/10 Poor

Jul 24, 2025

Xianghua, 2-night trip

The Ritz-Carlton, Xi'an

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Xi'an

Reviews

Popular amenities

Main amenities (12)

For families (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Club Room, 2 Double Beds, Non Smoking, City View

Club Room, 2 Double Beds, Non Smoking, City View

Highlights

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Club Room, 1 King Bed, Non Smoking, City View

Highlights

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

Deluxe Room, 2 Double Beds, Non Smoking, City View

Highlights

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

View all photos for Club Suite, 1 Bedroom, Non Smoking, City View

Club Suite, 1 Bedroom, Non Smoking, City View

Highlights

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View

Highlights

View all photos for Room, 2 Double Beds, Non Smoking, City View

Room, 2 Double Beds, Non Smoking, City View

Highlights

View all photos for Club Suite, 1 King Bed, Non Smoking, City View

Club Suite, 1 King Bed, Non Smoking, City View

Highlights

Similar properties

W XIAN

W XIAN

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

The Ritz-Carlton, Xi'an

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Children

Pets

Internet

Parking

Other information

Property amenities

Food and drink

Traveling with children

What to do

Working away

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

What to enjoy

Freshen up

Stay connected

Food and drink

More

Special features

Spa

Dining

Fees & policies

Refundable deposits

Optional extras

Children & extra beds