Avani Windhoek Hotel & Casino

Alles Tipp top! Zur Zeit wird das Hotel renoviert, was ja super ist! Einzige Minuspunkte.... Pool konnte nicht genutzt werden, sehr lange Wartezeit beim Lift (es war nur einer in Betrieb)

Fantastic stay!

The room was spacious; clean but TV reception was very poor. The restaurant decorum is dull and not bright; breakfast food in the pots not good... very cold. The Chef's uniform not presentable; One Chef serving many guests why?

Fairly average large hotel. Clean an well located. Staff very helpful and friendly.

Quality accomodation.

Nice hotel in the centre of Windhoek Walking distance to restaurants , shops !

I chose the trip based upon the location, the swimming pool advertised and the additional perk of the NAD 200 food credit. The location was great and the bar service was lovely. After that - not so much. The food was just okay. There was no remote in my room -so I tried to call early enough in the time to get it fixed no one answered at reception for 30 minutes. When I did finally get help, the maintenance person noted the TV was not working because of missing cable. The maintenance person said they would return and if he couldn't find the cable would arrange for me to change rooms. So I stayed up waiting for an additional hour before I realized no cable was coming and at that point it was 10:30 pm and I had to be up at 6am. The pool facility was not really a pool. It is more of a soaking pool in middle of a bar deck where noone would really want to swim. As far as the credit hotels.com confirmed with them and then when it came to check out - there was no acknowledgement that they were going to honor the credit. I asked for specific things at check out when it came to providing the rate in USD - which they kept saying they just used the rate for the day. When I asked if they could do that- he said no. I just felt that while there are a lot of groups checking in on the property - because I was by myself I really wasn't a priority.

There has 3h without water in all the hotel, from 7pm to 10pm!! And any one know why and nobody could answer when water will come! It is incredible for a 5 star hotel

Everything was great!

Check in process slow, they couldn't find my reservation. Once found, more delays, and denial that my room included a 200 NAD food/beverage credit. Rooftop bar a locals only joint, it seems, as it took me forever to order a beer. Thought I'd use the credit for a room service breakfast but my order remained hung on the door when I opened it the next morning. In a rush to get to the airport, had a quick 200 NAD breakfast at the restaurant (The Pantry?) Breakfast was good but sitting in my cab, getting ready to leave, I was accosted by a front desk employee, accusing me of not paying my bill. Americans: stay at the Hilton!