Hotel Madrid Gran Vía 25, managed by Melia

The hotel is in a great location and the rooms are clean, but other than really disappointing, the service was not pleasant and did not even try to answer us asking why there is no tea or coffee making facilities in the room? How could there be even a small electric kettle in the room when we asked for a kettle to boil water (not a complete coffee set) ) As there are at every hotel we were told that we cannot and cannot provide, in addition to being a gold club member at hotel.com and having the early check-in privilege we had to pay an extra 10 euros to get the room sooner and also because we requested another three months ago When we booked the hotel room facing the front, we were left with no choice and had to Because we were after a night flight and all the suitcases, in addition to all this also during checkout we encountered the same problem, even though I am a gold club club member I could not check late checkout even though the club conditions indicated so the receptionist at the hotel did not She even knew what I was talking about and said they knew club members who belong only to the hotel and if I wanted to check Chowat later I had to pay, then besides the location and clean rooms the service and facilities at the hotel were really disappointing.

Great deal & very comfortable.

Friendly treatment and helpful

Location, location,location. If you are looking to stay in Madrid and you want to be close to everything, this is your place! Our only complaint is that the AC did not work well and it was hot.

Excellent location but they control the air conditioning. Never got cool enough in the room to feel comfortable.