Sheraton Orlando Lake Buena Vista Resort

The hotel was not updated recently. There was no hot water for morning shower, even after waiting for 30 minutes. The manager was pleasant but was unable to compensate room rate as it was booked through hotels.com. The manager did provide Free breakfast for the lack of hot shower. The bed was very comfortable. The surrounding area was not as nice as I expected. I will not be staying there again.

Great location and very kind staff. A few late night groups were also staying there and we could hear them at 3am through the walls. Tough to sleep and get up early for Disney at the same time. Other than that we really liked this hotel.

I like the hotel very much. Had stayed before and chose it based on past experiences. I slept really good. My main complaint, for once, is that the two bottles of water I had, even tho I had not drank it completely, housekeeping would throw away everyday. The first bottle the first day and the second, the second day. Leaving me only with the Fiji water to buy. I only used the water to take my medication. No matter what, a guest's bottle of water should never be thrown away, even more so when it's basically 3/4 full ! On the day of my departure, housekeeping kept knocking at my door, starting at 8:45 am, almost every 15-30 mins, when check out was at 11:00 am. It was very uncomfortable. I did complaint to front desk in the middle of the night regarding my water, because I had none to take my medication and I also complaint on my way out, while checking out (dropping the keys at front desk). But in reality, my good people, none of these issues should have happened. Period. I stayed at the property, from Sunday January 5 to Wednesday January 8 in room 1430. Thumbs up to the hotel, which I love, but, oh boy, thumbs very low, low, down regarding housekeeping or that specific housekeeper.

Close to everything. Clean and very nice room. Staff were very friendly

When I checked in the reception said ok great everything is paid for except for the parking. My folio only started that when I got it later that evening. When I went to check out they they advised me there was the resort fee of an additional $24. So the “deal” I got wasn’t such a great deal in the end, very misleading at check in. They should have disclosed it at that time. The toilet was leaking on the bathroom floor. The A/C unit worked alright but was noisy and you could hear water or the coolant running in it whenever it turned on. Overall disappointing.