Holiday Inn Chicago North-Evanston

Elevator was broken.

Reserved and paid for a room, when I get there I am told they can’t take in.. Did not receive a courtesy call prior to coming in and did not receive a refund even though I didn’t stay.

We were in town for a medical procedure being done at the local hospital. We chose this facility due to its closeness to the hospital and because of Holiday Inn's usually being very good hotels. We arrived 1 hour after check in time at that hotel, the lobby was full of people waiting for their rooms. Staff informed us that there was a 15-20 minute wait before we could get into our room (same thing they were telling everyone in the lobby). We finally got the key to our room but when we arrived to our room the room was not cleaned, it was trashed, the bed sheets were on the floor, trash on the floor. It appeared as though housekeeping had not been into the room at all. We went back downstairs and had to wait again for a different room. We finally got up to our room and discovered that our hotel safe did not work, there was no hot water when we tried to shower. The staff was very polite and friendly but it sounds as if the hotel was having some issues outside of employees control.

Hotel was very clean, the room was comfortable. The hotel is located right next to the El tracks, and the trains passing by were quite audible. The hotel was an easy walk to Northwestern, and located to a number of good dining choices, as well as a Whole Foods. Shower water pressure was not very high and even at the hottest setting the water was only lukewarm

I didn't realize i had to pay extra for parking until I got there. No biggie. The only downside was that my room was connected to another room and i could hear the other guests while i was sleeping.

As a mother of two small children, the room was not safe for them. My crawling child pulled open drawers, was able to access the microwave and even fell off of one of the raised beds. Please accommodate parents by making things harder to reach for small children!

The key to my room never worked, my water in the room did not get hot only warm. They waited till my last night at 9pm to offer and switch my room.

The staff was very nice and friendly. I had some growth on the ceiling in the shower area.

The check in process took forever. 30 minutes. At least. Then they put me in a room next to someone who had the television on the entire night and was also on the phone talking loudly. When I asked to be moved, they said there were no other rooms. Is this the policy of Holiday Inn during a pandemic? Situate guests in close proximity?