Staff was helpful and friendly. They offer a shuttle to the parks so that is nice, drivers are friendly. Sometimes long lines waiting for shuttles and other guests rush when shuttle doors open jumping ahead of the line, so that is frustrating. This is due to the hotel being so big, lots of rooms, lots of guests. Hotel lobby is well decorated, rooms are outdated but felt pretty clean. We had a delux interior view and it was fine, felt big and roomy. We got lost trying to find the room the first day even with a map. I was very happy they had a gift shop, was able to get children’s Tylenol when we needed it. Again staff was great