2/10 – Mangelhaft
16. Apr. 2025
Expecting a Refund
I wanted to follow up regarding our request for a refund for the last of our three-night stay. While we appreciated certain aspects of the property, we were ultimately disappointed by a number of issues that impacted our experience:
1. The main chandelier light in our room did not work throughout our stay.
2. The bathtub took approximately 45 minutes to fill due to poor water pressure on the hot side.
3. The steam buildup completely blocked the view while bathing, which was one of the key features we were looking forward to.
4. The “continental breakfast” consisted of two eggs, a few slices of bread, two bananas, and some cereal — all laid out without replenishment. This fell far below expectations based on the listing.
Additionally, I experienced congestion from what felt like a dusty, stuffy environment. While I understand your team believes this isn’t due to cleanliness, the experience still affected our comfort and contributed to our decision to leave early.
We believe a refund for the final night is a fair and reasonable request, especially given that we raised concerns during the stay.
Jacob
Jacob, Aufenthalt von 3 Nächten
Von Hotels.com geprüfte Gästebewertung
