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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central hotel with outdoor pool, connected to a shopping center, near Orchard Central

Choose dates to view prices

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
Outdoor pool, open 6:00 AM to 10:30 PM, free cabanas, pool umbrellas
Located close to National Museum of Singapore and Peranakan Museum, JEN Singapore Orchardgateway by Shangri-La offers a warm welcome with international cuisine at Makan at Jen. Relax in the spa tub or unwind by the rooftop pool, where cabanas and sun loungers await. The helpful staff has left a lasting impression on previous guests.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Hot tub
  • Pool bar
  • Room service
  • Meeting rooms
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
$195 nightly
The total price is $212
Oct 17 - Oct 18
Total with taxes and fees

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Club Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room

  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family) | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room (Family)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(68 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(54 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Panorama Club Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Club Room, 1 King Bed

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room, City View

8.6 out of 10
Excellent
(16 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 291 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

8.8 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Twin Room

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Family Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Twin Room

  • Sleeps 2

View all photos for Superior king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior king Room

  • Sleeps 2

View all photos for Deluxe twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe twin Room

  • Sleeps 2

View all photos for Deluxe King Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe King Room

  • Sleeps 3

View all photos for Superior City View twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View twin Room

  • Sleeps 2

View all photos for Superior City View king Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View king Room

  • Sleeps 2

View all photos for Club twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club twin Room

  • Sleeps 2

View all photos for Club king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club king Room

  • Sleeps 2

View all photos for Club Panorama twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama twin Room

  • Sleeps 2

View all photos for Club Panorama king Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama king Room

  • Sleeps 3

View all photos for Superior Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Sleeps 3

View all photos for Superior City View Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior City View Room

  • Sleeps 2

View all photos for Club Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Room

  • Sleeps 2

View all photos for Club Panorama Room

In-room safe, desk, blackout drapes, iron/ironing board

Club Panorama Room

  • Sleeps 2

Similar properties

Front of property - evening/night

JEN Singapore Tanglin by Shangri-La

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 1,008 reviews
$174 nightly
The price is $189
Oct 25 - Oct 26
Total with taxes and fees
JEN Singapore Tanglin by Shangri-La
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About the neighborhood

Map
277 Orchard Road, Singapore, 238858

What's nearby

  • Orchard Central - 1 min walk - 0.0 km
  • Orchard Road - 2 min walk - 0.2 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 19 min walk - 1.6 km
  • Marina Bay Sands Casino - 5 min drive - 4.1 km

Getting around

  • Seletar Airport (XSP) - 23 min drive
  • Singapore Changi Airport (SIN) - 29 min drive
  • Senai International Airport (JHB) - 66 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.6 miles/36.4 km
  • Kempas Baru Station - 33 min drive
  • JB Sentral - 40 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 10 min walk
  • Orchard Station - 12 min walk

Restaurants

  • ‪Heytea - ‬3 min walk
  • ‪Saizeriya Ristorante E Caffe - ‬1 min walk
  • ‪Tsuta - ‬3 min walk
  • ‪Coffeesmith - ‬1 min walk
  • ‪4Fingers Crispy Chicken - ‬1 min drive

About this property

JEN Singapore Orchardgateway by Shangri-La

JEN Singapore Orchardgateway by Shangri-La features a rooftop terrace and puts you within a 5-minute walk of Orchard Road. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Makan at Jen, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a poolside bar, a 24-hour health club, and a fitness center. Fellow travelers like that it's only a short walk to public transportation: Somerset Station is steps away and Dhoby Ghaut Station is 10 minutes.

At a glance

DONE

Hotel size

    • 499 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Meeting rooms
  • Computer station
  • Conference space (452 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An outdoor pool
  • Hot tub
  • Banquet hall

Accessibility

  • Elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Trippi - This poolside rooftop bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SGD 45.14 for adults and SGD 22.57 for children

Children & extra beds

  • Rollaway beds are available for SGD 107.91 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?

Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:30 PM.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?

You can check in starting at 3:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

Is there an onsite casino at JEN Singapore Orchardgateway by Shangri-La?

No, this hotel doesn't have a casino, but Marina Bay Sands Casino (6-min drive) and Resort World Sentosa Casino (11-min drive) are both nearby.

What is there to do at JEN Singapore Orchardgateway by Shangri-La and nearby?

JEN Singapore Orchardgateway by Shangri-La has an outdoor pool and a 24-hour health club, as well as a hot tub.

Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?

Yes, Makan at Jen offers international cuisine, pool views, and poolside dining.

What's the area around JEN Singapore Orchardgateway by Shangri-La like?

JEN Singapore Orchardgateway by Shangri-La is in Orchard, a short 1-minute walk from Somerset Station and 5 minutes' walk from Orchard Road. Travelers give top marks for the hotel's prime location.

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Reviews

JEN Singapore Orchardgateway by Shangri-La Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities

What guests liked

  • The rooftop pool offered stunning views and was a highlight of the property experience. (108 reviews)
  • Breakfast was consistently praised for its excellent variety and quality. (37 reviews)
  • The property offers a variety of dining options and a great location with many restaurants nearby. (14 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Location
Service staff
View
Breakfast
Rooftop pool
Food
Shopping
Bar
Lobby

Reviews

10/10 Exceptional

Staff were excellent. Close to shopping
Daniela, 1-night trip

10/10 Exceptional

Best location, very helpful staff and delicious breakfast.
shirley, 3-night trip

8/10 Very good

Great central location with roof top pool. Lifeguard was super friendly
Kate, 2-night trip

10/10 Exceptional

Great stay
Phoutthida, 3-night trip

10/10 Exceptional

Our overall stay was magical! Special thanks to Rebecca, who ensured our stay was extra special!
Les, 2-night trip

10/10 Exceptional

Great stay, close to MRT. Comfortable rooms and loved the pool.
Lara, 3-night trip

10/10 Exceptional

Strategic location

Great location, above shops and mrt station. Comfortable stay. Nice pool.
Foo Bang, 1-night trip

10/10 Exceptional

Perfect stay Great pool
David, 1-night trip

10/10 Exceptional

Good central location with friendly staffs.
6-night trip

8/10 Very good

I will stay here again

Excellent location, pool a little small, always packed.
1-night trip

10/10 Exceptional

Lovely hotel in the shopping area of Singapore. MRT right next door making it easy to get around. Friendly staff and wide range of food options for the breakfast.
Debra, 3-night trip

10/10 Exceptional

This property is close to all MRT and shopping malls, rooms are very clean, bed comfortable and very nice breakfast buffet,food is great I so recommend this hotel
LATCHMIN, 7-night trip

10/10 Exceptional

My fav hotel in Singapore

Fantastic quiet rooms. Well located to grab things from 7 Eleven or the other many stores downstairs. Beautiful rooftop pool too.
Jacqueline, 2-night trip

10/10 Exceptional

Great clean stay with an amazing rooftop pool
Tom, 1-night trip

10/10 Exceptional

Great stay in the city

I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained. Would love to stay with the hotel again.
Yihyi, 7-night trip

8/10 Very good

One of the nicer, better kept hotels in Singapore
Valentino, 1-night trip

10/10 Exceptional

Love this place!

Amazing hotel, very clean, easy access to everything nearby, awesome rooftop pool!
Jesse, 2-night trip

10/10 Exceptional

Love this hotel especially the roof top bar.
karen, 1-night trip

10/10 Exceptional

Hotel staff was very helpful, I love to stay there. Will come back to book again.
YONG KWONG, 1-night trip

10/10 Exceptional

Fantastic location. Clever use of space. Clean and functional.
Andrew, 4-night trip

10/10 Exceptional

Perfect location and room is bright and clean. Very friendly staff. Highly recommended!
Jocelyn, 2-night trip

10/10 Exceptional

The hotel was very good, it had everything we needed. Breakfast was good and our room was triple glazed which made for a good nights sleep.
michael, 2-night trip

8/10 Very good

The hotel room is spacious and the staff was very welcoming and friendly.
CHRISTOPHER, 2-night trip

6/10 Good

Great location

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone
Yee Yin, 1-night trip

10/10 Exceptional

Super convenient location with the MRT just down stairs.
Ashlee, 5-night trip