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Paradisus Los Cabos - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with spa, near Desert Park Natural Reserve

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Los Cabos - Adults Only - All Inclusive

2 outdoor pools, cabanas (surcharge), pool umbrellas
The Reserve Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar
Junior Suite, Oceanfront | Beach/ocean view
Poolside bar
Private beach, sun loungers, beach umbrellas, beach towels
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 6 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Pool bar
  • Swim-up bar
Feel at home
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is $608
includes taxes & fees
$505 per night
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for The Reserve Suite Swim-Up

The Reserve Suite Swim-Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Swim-Up

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 516 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for The Reserve Suite Ocean View

The Reserve Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite

The Reserve Master Suite | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1249 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 435 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillowtop bed
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite Ocean Front

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front Swim Up

The Reserve Master Suite Ocean Front Swim Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite Ocean Front Swim Up

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 1250 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Suite Ocean Front Swim Up

The Reserve Suite Ocean Front Swim Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean Front Swim Up

Highlights

Balcony or patio
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Reserve Suite Ocean Front

The Reserve Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean Front

Highlights

Balcony or patio
Soundproofed
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Deluxe With Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Queen Beds

View all photos for Suite Master With Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Master With Garden View

  • Sleeps 3
  • 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Suite Deluxe With Side Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Premium With Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Suite Premium With Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Side Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 2 Double Beds

View all photos for Suite Junior With Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 Queen Bed

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About the neighborhood

Map
Carretera Transpeninsular Km 19.5, San José del Cabo, BCS, 23400

What's nearby

  • Desert Park Natural Reserve - 12 min walk - 1.0 km
  • El Dorado Golf Club - 2 min drive - 2.5 km
  • Cabo Real Golf Course - 4 min drive - 2.3 km
  • Palmilla Beach - 6 min drive - 5.5 km
  • Chileno Beach - 7 min drive - 7.0 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 25 min drive

Restaurants

  • ‪Naos - ‬1 min walk
  • ‪Al Pairo - ‬9 min drive
  • ‪Mako Restaurant - ‬10 min drive
  • ‪Riccio Di Mare - ‬10 min drive
  • ‪Tokimeku - ‬1 min walk

About this property

Paradisus Los Cabos - Adults Only - All Inclusive

Putting you within a 10-minute drive of Palmilla Beach, Paradisus Los Cabos - Adults Only - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and Ayurvedic treatments. SAL Steak Cave, one of 7 restaurants, serves dinner. Other highlights at this luxurious property include 6 bars/lounges, a beach bar, and a fitness center. The helpful staff and beach location get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

At a glance

Hotel size

  • 350 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 7 restaurants
  • 6 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Golfing
  • Shopping
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Whale-watching nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center (77100 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 1989
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

SAL Steak Cave - This steakhouse serves dinner only. Reservations are required.
Cappella - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Tokimeku - Overlooking the garden, this sushi bar specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Ginger Bar - This lobby lounge overlooks the garden. Open daily.
Celsius - Swim up Bar - This bar is located by the pool. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.99 per accommodation, per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 80 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cabo Melia Real Resort
Cabo Melia Resort
Melia Cabo Real Beach Resort All Inclusive San Jose Del Cabo
Melia Cabo Real Beach San Jose Del Cabo
Meliá Cabo Real All Inclusive Beach
Meliá Cabo Real Beach
Meliá All Inclusive Beach
Paradisus Melia Cabos All Inclusive San Jose del Cabo
Paradisus Los All Inclusive
Paradisus Los Cabos
Paradisus Los

Frequently asked questions

Does Paradisus Los Cabos - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Los Cabos - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Paradisus Los Cabos - Adults Only - All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Paradisus Los Cabos - Adults Only - All Inclusive?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 80 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Paradisus Los Cabos - Adults Only - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Paradisus Los Cabos - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 12:30 AM. Check-out time is noon.
Is there an onsite casino at Paradisus Los Cabos - Adults Only - All Inclusive?
No, this property doesn't have a casino, but PlayWin Casino (18-min drive) is nearby.
What is there to do at Paradisus Los Cabos - Adults Only - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Paradisus Los Cabos - Adults Only - All Inclusive also has 6 bars and a private beach, as well as a fitness center and a garden.
Are there restaurants at or near Paradisus Los Cabos - Adults Only - All Inclusive?
Yes, there are 7 onsite restaurants, featuring Italian cuisine, garden views, and poolside dining.
Does Paradisus Los Cabos - Adults Only - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Paradisus Los Cabos - Adults Only - All Inclusive like?
Paradisus Los Cabos - Adults Only - All Inclusive is located on the waterfront, a short 12-minute walk from Desert Park Natural Reserve and 10 minutes' walk from Cuadra San Francisco.

Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Simon, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tawni, 6-night trip
Verified Hotels.com guest review

8/10 Very Good

Unfortunately, the time of year we went was very humid. I wish more restaurants were air-conditioned to make the dining experience more Pleasant. The staff was great. The grounds were beautiful and the food was exceptional.
Veronica, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Antonio, 4-night trip
Verified Expedia guest review

8/10 Very Good

Haley, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Stayed here for my Boyfriends birthday. We stayed in the Reserve Suite, worth the extra money. The trip was too short ! The staff and service was amazing, the resort was beautiful and clean. We had our own concierge that assisted us in our stay. The Spa was amazing . Only regret was not making out to try Sal Steakhouse but this resort was a 10/10 a very romantic feel. My boyfriend is a foodie and said this was the best resort food her ever had. This was well worth it! Servers aren’t grasping for tips you feel compelled to tip because the service is just that good! If I was not all “Mexico’d” out (I have been here 12 times lol) I would totally come to this resort again . It makes me want to try the Other Melia resorts . Thank you Paradisus for making this such a special special stay.
Alana, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Our stay at Paradisus Los Cabos was nothing short of magical! From the moment we arrived until our reluctant departure, we were treated to an unforgettable experience of luxury and relaxation. The resort's facilities are breathtaking, perfectly blending with the natural beauty of Los Cabos. The staff, Roberto our concierge, went above and beyond to ensure our every need was met, always with a warm smile and genuine care. The security in and around the facility was outstanding, making us feel completely safe throughout our stay. The dining options were delicious. Whether lounging by the clear blue pools, enjoying the private beach, or just relaxing in our swim-up suite, there was never a dull moment. While we did notice that the daily fruit basket, which was supposed to be left in our room, was occasionally missed, and there were a couple of instances where we needed to remind the staff about room cleaning, these were really not big deal. Roberto was incredibly responsive whenever we brought anything to their attention. These small oversights did nothing to diminious our enjoyment. What truly sets Paradisus Los Cabos apart is their commitment to excellence and attention to individual guests. It's clear that they continuously strive to improve and perfect their already impressive offerings. Our stay was flawless, creating memories that will last a lifetime. If you're looking for a slice of paradise in Los Cabos, look no further. We can't wait to return!
Jose Angel, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

All was perfect
Christopher, 3-night trip
Verified Expedia guest review

6/10 Good

Food quality and variety was very poor. Furniture upholstery in rooms and sun beds at pool need replacement.
Sybille, 4-night trip
Verified Expedia guest review

2/10 Poor

Horrible place
Rooms weren’t clean Bugs were everywhere Dead bugs everywhere Key tags didn’t work properly Room service never came Housekeeping never came
Chanel, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Olivia, 7-night trip
Verified Expedia guest review

2/10 Poor

Do not book your stay here please do your research. By far the worse property I have ever stayed at in regards to service. Guaranteed you will get better service at at 2-3 star hotel. Plus save lots of money. Management is horrible no communication. Food is average if that. Hotel personnel is nice but still doesn’t cut it. You can find nice people anywhere else without all the problems. Entertainment was nothing special.
Jorge, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great experience
Shamiyah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Our check in experience was not horrible but not the best. The staff was not as attentive with us as with other guest. We did not let that experience affect our stay. The staff at the restaurants, bars, cleanings, etc, were lovely! The food was delicious, the drinks we strong, the hotel was clean and beautiful, the pool was clean, and best part, no kids!
Sylvia S, 4-night trip with friends
Verified Orbitz guest review

8/10 Very Good

This resort is definitely beautiful!! The pool is amazing and big enough that it never felt crowded. There is a volleyball net in the pool. The swim up bar was busy at times but they made good drinks. The drinks were never watered down. They have waiters that will come around also and get you drinks if you want. There was always loung chairs available. They have a little shack by the pool with extra towels and complimentary sunblock. The best food we had at the whole resort was the taco truck by the pool. We ate hot dogs, curly fries and they had a shrimp "taco" but it was more like a mini quesadilla which was definitely the best thing. The room- we had the garden view suite and it was actually very nice. They have tons of pillows on the bed and the bed was so comfortable. There is a little Nespresso machine with coffee and tea. The mini fridge has soda, beer and water. Also if you need any thing replenished in the room you can request it through the app. That is also where you request room service. We only tried the breakfast buffet and that was good. On my birthday it stormed so they closed everything including the pool and all but one restaurant which had a fixed limited menu and the food was not good. Very bland. Then they opened the Italian and it was just ok. We didn't get to try the Japanese or the restaurant by the pool/ water. The front desk girl Carmen was the best employee we encountered. Be aware the pool closes at 7pm and after that there isn't much to do.
George, 3-night romance trip
Verified Expedia guest review

6/10 Good

Brett, 2-night trip
Verified Expedia guest review

8/10 Very Good

Everything was great
Mark, 3-night trip
Verified Expedia guest review

8/10 Very Good

Overall a beautiful property but the rooms are in need of updates.
Stephanie, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

DANIEL RUBEN, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

My husband and I recently stayed at this resort, and while there were some highlights, my overall experience was marred by several significant issues. To start, the refrigerator in my room was broken for two days, which was inconvenient and frustrating, especially in the summer heat. Management was not helpful until I noted the problem in my Expedia check-in review. Additionally, I was shocked to find that one of face towel provided smelled like vomit, and the pillowcase had a stain that looked like old blood. These cleanliness issues were unacceptable and made the stay quite uncomfortable. Moreover, the toilet room light wasn’t working, making it difficult to use at night, and the toilet cover was dirty when we arrived. These issues, combined with the unpleasant smell from the face towel and stained pillowcase, really detracted from the overall experience. On a more positive note, the Tokameku restaurant was fantastic—we enjoyed it so much that we went there twice. The food was delicious, and the service was excellent. However, the same cannot be said for the other dining options. The food at Cielo was below average, lacking flavor and creativity. Capella’s food was okay, but the service was horrible, which ruined the dining experience. Skip the room service. I could not make such low quality dishes if I tried. Overall, while there were some positives, the numerous issues we encountered, particularly with cleanliness and service, make it hard to recommend this resort.
Eris, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I booked this resort taking opportunity of Expedia perks and it was worth it. A big shoutout to guest services: Fernando, vianey, channel for coordinating w my wife for their seaside love package. Our go to daily was aqua marina. Alejandro, Cynthia, and Rafael who set it up. And the best ever Jaime. He was like our favorite waiter all 3 days we stayed. We specifically asked for him since he made us feel welcome and took care of us! Always positive energy from Jaime! Facilities were clean and restaurant choices were great. I must recommend this if you’re looking into an adult all inclusive
JAYSON LINTAG, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

*** I booked the round trip shuttle and upon leaving they marked me as no show and I had literally been in the lobby at the front door. And no refund was provided. Probably will never book the shared shuttle again. The hotel is nice, not a lounge/club area on the site. You are 25mins from the downtown party area. Food was top tier all around from the restaurants to the room service. Mini bar snacks were great
DeAsia Cassandra Shawnique, 5-night family trip
Verified Expedia guest review

2/10 Poor

Rashel, 4-night trip
Verified Expedia guest review

6/10 Good

We got there on Sunday @ 330pm we were told 5 restaurants. Only 3 open and one had to have reservations. After that only 2 were open and outside dining when its 90s humidity can enjoy your meal too hot. Also pool bar closes at 5pm pool closes at 7. No night life, there was a dj at one lounge area. The hotel also refused to give our money back due to flight delays
Kimberly Kay, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Reserve is the way to go and Yen is the best! So many amazing staff!
Jenelle, 3-night family trip
Verified Expedia guest review