8/10 Very Good
Nov 19, 2024
First Impression
I was disappointed when I arrived which was late in the evening because of the transportation getting there late. I arrived just before 10pm as it was a journey which takes 9 hours to get to the hotel which causes me a lot of stress and anxiety, so you can understand having nothing to eat all that time and was told when I arrived at the hotel that all the restaurants stopped serving food but I can ordered room service which might just be sandwiches. I was left disappointed because I wanted something hot to eat and as this is an all inclusive resort which I have paid very good money to stay, I wasn't very happy to hear this. Why isn't there no grill bar open after hours for guests like myself can access hot meal, so my first impression left a bad taste in my mouth.
2nd I didn't like the room I was assigned to, as being a single person, my room was too far away from everything and also to find out that the safety box was out of order and the patio door wasn't shutting.
So can you understand my first impression was stressful, however with all of this mishaps and after speaking with the staff the following morning, they went all the way out to make the remainder of my stay a stress free one.
Verified traveler
4-night trip
Verified Hotels.com guest review
